Refund Policy.

Monthly plans

You may cancel a monthly Member plan at any time through the payment provider's customer portal when that option is available. Cancellation stops the next renewal. You keep Member access until the end of the period already paid for.

We do not provide pro-rated refunds for unused time in a monthly period, except where applicable law requires a different result.

Vietnamese prepaid packages

Vietnamese packages are prepaid for 7, 14, 30, 90, or 180 days. They do not renew automatically. Payments made through local rails, including payOS or SePay when offered, are not refundable after successful payment, except where applicable law requires otherwise.

Errors and duplicate charges

A technical problem, an expired package, or a result you do not expect does not automatically create a refund. Report the issue through Support so we can check the account entitlement and payment record.

For a suspected duplicate charge or an unauthorized charge, contact us promptly with the payment receipt or invoice reference. Do not send card details, bank login details, passwords, cookies, or access tokens. We investigate the record and follow the payment provider's process where it applies.

Required rights and disputes

This policy does not limit rights that cannot be excluded under applicable consumer law. A payment provider, bank, card network, or Merchant of Record may also run its own dispute or refund process. If a verified refund or chargeback reverses a payment, the Member entitlement created by that payment may be revoked while other valid paid time remains unchanged.

Contact

For billing help, email dinhquangvinh92@gmail.com or use the Support page. Include only the receipt or invoice reference and the email used at checkout.